Jubilee Centre (CJC) is committed to protecting your privacy and safeguarding your personal health information (PHI). We handle all information with care, confidentiality, and respect, in compliance with the Personal Health Information Protection Act (PHIPA), 2004. Our goal is to ensure your information is secure while providing the highest quality addiction and mental health care.

What This Policy Covers

This Privacy Policy applies to all personal health information collected, used, and maintained by Jubilee Centre. It reflects our ongoing commitment to protecting the privacy of every individual we serve.

What is Personal Health Information (PHI)?

Personal Health Information (PHI) is any information about your health or care that can identify you. This may include:

• Personal and demographic information
• Medical, mental health, and social history
• Information about services you receive
• Family or home environment details
• Health card numbers

Why We Collect Your Information

We collect and use your information to:

• Provide addiction and mental health services
• Respond to emergencies and prevent harm
• Improve the quality and effectiveness of our programs
• Meet reporting and operational requirements

We only collect the information necessary to provide care. Your consent will be obtained if your information is used for any additional purpose.

Consent

Your consent is required for the collection, use, and sharing of your personal information.

In most cases, consent is implied when you request services. You may withdraw or limit your consent at any time; however, this may affect the services we are able to provide.

In certain situations, we may be required to disclose information without consent, including:

• Risk of harm to yourself or others
• Legal obligations, including court orders or subpoenas
• Child protection concerns
• Government audits or investigations

Limiting Collection and Use

We only collect and use information that is necessary for your care and treatment.

Your information will not be used or shared for other purposes without your consent, unless required or permitted by law.

How We Protect Your Information

We take privacy seriously and use a combination of safeguards to protect your information, including:

• Secure digital systems with restricted access
• Locked storage for physical records
• Access limited to authorized staff only

While we take all reasonable precautions, please be aware that standard email communication may not always be secure unless encrypted.

Data Retention

Your personal health information is retained only as long as necessary for care and as required by law.

Records may be stored for up to 10 years after your last service, after which they are securely destroyed.

Accuracy of Information

We strive to keep your information accurate and up to date.

You are encouraged to notify us of any changes or corrections to ensure your records remain current.

Access and Corrections

You have the right to:

• Request access to your personal health information
• Request corrections to your records

Requests must be submitted in writing with proper identification. A reasonable fee may apply, and you will be informed in advance.

Questions or Concerns

If you have questions about this policy or how your information is handled, please contact:

Jubilee Centre
Attn: Clinical Director (Privacy Officer)
140 Jubilee Ave. West
Timmins, ON P4N 2M9
Phone: 705-268-2666

External Contact

If your concerns are not resolved, you may contact:

Office of the Information and Privacy Commissioner of Ontario
2 Bloor St. East, Suite 1400
Toronto, ON M4W 1A8